General conditions and instructions for arrangements
General provisions
General terms and instructions for travel are an integral part of the contract, which is concluded by signing the contract/application form between AIRPASS doo or an authorized travel agency and a passenger applying for a specific travel arrangement.
Services included in the arrangement
The price of the arrangement includes the services listed in the arrangement. Special services are those services which, as a rule, are not included in the price of the arrangement (single room, special meals...), so the passenger pays for them separately. The passenger expresses a wish for additional or special services at check-in, and they are paid additionally to the price of the arrangement according to the valid price list. During the trip itself, the passenger pays extra for special services to the guide (a representative of Airpass doo in the place where the service is provided, in the appropriate currency).
Applications and payments
Passengers can apply for travel at Airpass doo or at an authorized agency. When registering, the passenger is obliged to provide all the information and submit the documents required by the travel program and pay a deposit. For a binding application, in addition to an explicit written application or of the signed contract, every order transmitted in written or oral form, which contains the name and surname of the passenger and other participants, identification of the payment instrument, payment of the registration fee or of its part, a conclusive action that indicates that the passenger has submitted a binding application, or an application containing any of the listed data. In the event that the passenger does not provide the correct information at check-in, he is responsible for all costs or consequences arising in this connection. For trips longer than 24 hours, Airpass doo charges an application fee in the amount of EUR 15 and withholds it in case of possible cancellation of the arrangement. The passenger's application is considered confirmed when he receives the contract/application form for completion and signature and when he pays the deposit. The deposit, which the passenger pays upon check-in, amounts to 30% of the price of the arrangement or as much as stated in the travel program. The remaining part is paid at least 14 days before the start of the trip. At the departure of the trip, the passenger is obliged to submit to the manager a document about the paid arrangement. A passenger who has booked a trip or a arrangement at the travel agency Airpass doo can change the names of the passengers without charging additional costs for the change, or they will be charged in accordance with the general provisions of the partner represented by Airpass doo.
American Express Global Business Travel payment methods
one-time payment,
installment repayment (3, 6 or 12 installments without interest).
The process is quick and simple, as you only need to say before paying that you would like to pay in installments
Prices
The prices of the trip are specified in the travel programs and are valid from the date of publication of the trip. Airpass doo reserves the right to change prices in accordance with the Act on Obligations. Airpass doo informs the passenger about a possible change in the price of the trip no later than 20 days before the trip. If the increase in the agreed price of the arrangement exceeds 10%, the passenger can withdraw from the contract without having to reimburse the damage, which does not apply to airport fees for airline tickets due to variability. Airpass doo can specify in the program that the passenger pays for the services that will be provided abroad, on the spot and in the manner provided for in the program. In this case, the passenger asserts all claims on the spot (abroad).
Travel documents
A passenger applying for a trip abroad must have a valid passport or another valid document for entry into the individual country. The passenger is obliged to obtain a visa for the countries to which he is traveling before the trip, or by the deadline specified in the program. If the passenger does not fulfill this obligation, Airpass doo will proceed according to the provisions on the passenger's cancellation of the trip. In the event that individual countries condition entry into the country with a certain period of validity of the travel document prior to the expiration of validity on the day of entry, the passenger is obliged to observe these provisions himself and Airpass doo is not responsible for any inconvenience or forced interruption of the passenger's trip due to this. If he only buys a plane ticket, he is obliged to obtain a visa for the country to which he is traveling until his departure. In the event that the passenger authorizes AIRPASS doo to arrange the visa, Airpass doo does not guarantee the success of obtaining the visa. Airpass transfer when obtaining a visa is not included in the price of the trip, but is paid separately. Airpass does not refund the cost of obtaining visas to the passenger. Costs and damage caused by non-compliance with these provisions shall be borne by the customer, even if these provisions are changed after the reservation has already been made. When registering, the passenger is obliged to provide all the necessary information about all the participants of the trip that he/she is registering. All information must fully match the information in the official documents that the participants of the trip are obliged to carry with them in accordance with the regulations on crossing the state border and relevant foreign legislative acts.
Cancellation of the trip by the passenger
If the passenger wants to cancel the trip, he can do so only at the place where he registered the trip. The date of written cancellation is the basis for the calculation of cancellation costs. In this case, Airpass doo has the right to withhold payment in an amount that depends on the time in which the passenger canceled, namely:
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up to 30 days before departure, the organizer withholds 20% of the price of the arrangement
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from 29 to 22 days before departure, the organizer withholds 35% of the price of the arrangement
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from 21 to 15 days before departure, the organizer withholds 45% of the price of the arrangement
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from 14 to 8 days before departure, the organizer withholds 80% of the price of the arrangement
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from 7 a.m. to the day of departure and after departure, the organizer retains 100% of the price of the arrangement.
During the trip, the passenger can interrupt the trip only at his request and with a written declaration of interruption. If the passenger interrupts the trip, he is not entitled to a refund upon his return. In the event that the conditions for reimbursement of costs due to trip cancellation are specified differently in the program, the conditions specified in the program apply. For each change of reservation, Airpass doo charges administrative costs in the amount of EUR 30, if the passenger finds a replacement for the trip, or if the passenger cancels the trip regardless of the cancellation fee paid.
Severance pay
If the passenger anticipates at the time of registration that he will not be able to take part in the trip due to certain circumstances (which may occur with him or his immediate family), he can pay a cancellation fee, or authorizes Airpass doo to take out insurance for him with the insurance company for the risk of cancellation of the arrangement. This only applies in the case of military conscription, sudden deterioration of health or death in the immediate family (spouse, parents, children) and can only be claimed upon presentation of the relevant certificate. Termination fee or the insurance for the risk of cancellation of the arrangement amounts to 3.728% of the price of the arrangement and for air tickets 4.10% of the price. The program can specifically determine a different amount of the termination fee, or that the termination fee is not possible. Regardless of the cancellation fee paid, Airpass doo has the right to refund administrative costs in the event of the passenger's cancellation of the trip. Administrative costs are up to 10% of the price of the arrangement. In the event that the passenger cancels the trip, or withdraws from the contract due to force majeure, but has not paid the cancellation fee, Airpass doo has the right to reimbursement of all its costs, and returns the difference to the passenger. A claim for the cancellation fee cannot be made after the start date of the trip or vacation, as well as not for the time of the unused part of the trip or vacation.
Customs and foreign exchange regulations
The passenger is obliged to comply with customs and foreign exchange regulations; if he could not continue his journey due to non-compliance with them, he bears all the consequences and costs incurred in this regard.
Trip cancellation or trip change
Based on applicable legal regulations, Airpass doo reserves the right to cancel the trip at least 7 (seven) days before departure, if the required number of passengers do not register for the trip. Unless otherwise stated in the program, the minimum number of passengers in a specific means of transport is as follows:
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for traveling by bus, minimum 30 passengers.
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for travel by special planes, trains or hydrofoils, at least 80% of their capacity.
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for travel on regular airline lines, at least 20 passengers.
Airpass doo also reserves the right to fully or partially withdraw from the contract, if extraordinary circumstances occur before or during the implementation of the program that could not be expected, removed or avoided, and for Airpass doo these circumstances represent a valid reason to would not have entered into the contract if they had existed at the time of the conclusion of the contract. Airpass doo reserves the right to change the day and time of departure due to a change in the flight schedule or the occurrence of force majeure, as well as the right to change the direction of travel if the conditions for travel change (new schedule, uncertain situation in the country where the program is organized , natural disasters or other unforeseeable causes that cannot be influenced) without special compensation and according to valid passenger transport regulations. Airpass doo cannot take responsibility for changes to the program due to the occurrence of any force majeure during the trip. In these cases, it can provide passengers with services in a modified form based on existing options. In the event that Airpass doo cancels the trip, the passenger has the right to a full refund of the arrangement. In the event that Airpass doo cancels the trip, the passenger does not have the right to reimbursement of the costs of the visa required to enter the country to which the trip is to be made, or the costs of vaccinations required by the program. Airpass doo informs the passenger immediately about any change in the program. In the event that the situation at the location of Airpass doo does not allow the accommodation of passengers in the ordered facility, Airpass doo can accommodate the passenger in the same location in another facility of the same or higher category.
Complaints
If there is poor quality or incomplete performance of the services listed in the program, the passenger can request proportional compensation, with a written complaint according to the following procedure:
On the spot, he must complain about inadequate service to the organizer's representative, or in his absence to the service provider. The passenger must cooperate with a representative in good faith in dispelling the cause of the complaint. In the event that, judging by the content, the complaint could be resolved on the spot (e.g. insufficient cleanliness of the room, equipment, location of the room/apartment, etc.), but the passenger did not complain about the error on the spot and did not notify the aforementioned persons, it is considered that the passenger has agreed to such defective service and thus has lost the right to a later complaint, with a request for a price reduction or payment of damages.
If the cause of the complaint cannot be eliminated, the passenger and the representative draw up a written confirmation.
The complaint must be justified. The passenger must therefore attach relevant evidence and/or a relevant certificate from the hotelier, transporter or other relevant persons about the actual situation on the basis of which the passenger asserts his claim.
No later than 2 months after returning from the trip, he must submit his individual written complaint at the point of sale where he registered for the trip, and submit a written confirmation signed by the representative and any invoices for additional costs. The organizer will only resolve complaints with attached relevant documents, which will be received within the specified 2-month period.
The organizer is obliged to issue a written decision on the said complaint within 14 days of receiving it, or if the passenger has not attached all the necessary documents within the time required to obtain them.
Until the organizer issues a decision, the passenger renounces the intervention of any other person, judicial institutions or giving information to public newspapers. The maximum compensation after a complaint can reach the amount of the price of the arrangement. This excludes the buyer's right to compensation for ideal damages.
Health regulations
In the event that the travel program states or certain vaccinations are required, each passenger must obtain an international certificate, with completed vaccinations entered.
Luggage
Baggage up to a certain weight determined by the carrier is free of charge. In the case of air transport, the passenger has the right to transport a certain weight of luggage free of charge (as determined by the carrier), and each additional kilogram is paid by the passenger himself on the spot in the appropriate currency. Children under the age of two do not have the right to carry luggage free of charge. Airpass doo does not assume any responsibility for lost or damaged luggage. Complaints about lost or damaged luggage must be addressed by the passenger to the carrier or hotel.
Loss of documents
If the passenger loses documents during the trip or if they are stolen, but they are absolutely necessary to continue the trip or to return to the home country, the passenger must obtain new ones at his own expense. When arranging formalities in this regard, the passenger can contact the manager or representative of Airpass d.o.o. for advice and assistance. In the event that the passenger has to interrupt the trip due to the loss or theft of documents, he is not entitled to reimbursement of the paid trip costs.
Information
The information that the passenger receives at the check-in point does not bind Airpass doo any more than the information in the offer (programme, catalog).
Final Provisions
In the event of a dispute between the parties, the court in the place of business of the responsible organizer shall have jurisdiction over all disputes.
Warning
These general conditions and instructions for travel refer to the travel agency AIRPASS doo and are an integral part of the contract concluded by signing the application form between AIRPASS doo or an authorized agency and a TRAVELER who is preparing for a certain arrangement. If the travel organizer is not Airpass doo, the general conditions of the chosen travel organizer apply.
Ljubljana, May 2008
The general terms and conditions of the travel agency Airpass doo are harmonized with the changes to the provisions of the Consumer Protection Act - 05/26/2008