Pogosta vprašanja in odgovori

You have questions?

All proposals and questions, related to offers and/or activity of this site, can be sent to turizem@airpass.eu.

How do I make reservation or payment?

First find the offer, you are interested in. You can do that with our search engine. On the offer’s detail page, choose your preferred payment type and follow further instructions. Reservation is a step-by-step procedure. In every step, you are required to enter the data, requested from you. Finally choose which type of payment you will make and select “Confirm reservation.”

I can’t find an arrangement I want

Very likely you have entered terms that don’t aply to any of offers. You can try to search with more general parameters.

Are informations I send you secure?

Vsi podatki, ki jih posredujete med uporabo strani, so zaščiteni pred zlorabo. Vaši podatki so zaščiteni v skladu z zakonom, uporaba pa omejena na potrebe izvajanja rezervacije v vašem imenu. Podatki o nosilcu rezervacije in potnikih bodo posredovani samo organizatorju potovanja za potrebe rezervacije.

Katere podatke o potnikih moram poslati in zakaj?

Vnesti morate vse zahtevane podatke o potnikih. Podatke o potnikih zahtevajo organizatorji potovanj in hotelirji zaradi evidence potnikov in izdaje potovalnih dokumentov.

Na potovanje bi rad vzel hišnega ljubljenčka. Ali je to mogoče?

Hišne ljubljenčke lahko vzamete samo v primeru, da vam to dovoli hotelir. Na predstavitveni strani paketa preverite rubriko “Domače živali”. Ponavadi je za domače živali potrebno doplačilo na kraju samem, morate pa jih že v naprej najaviti. To storite med rezervacijo, kjer med opombe vnesete vrsto, pasmo in velikost domače živali.

Ali lahko s kreditno kartico plačam na več obrokov?

Tudi s kartico lahko plačate na več obrokov. V tem primeru morate pri izbiri plačila s kreditno kartico vnosu podatkov izbrati možnost “Ostale obroke poravnaj avtomatsko ob dospetju”.

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© Airpass, d. o. o. 2020

Airpass d.o.o. is an independently owned and operated entity which is a licensee of American Express Global Business Travel ("GBT"). GBT is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries ("American Express"). "American Express Global Business Travel", "American Express" and the American Express logo are trademarks of American Express, and are used under limited license.